Order cancellations or modifications are allowed while an order is in the Pending or On-Hold Folder. Once an order has passed into Production no order cancellations or modifications can take place. Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed.
In addition, order which is placed on Saturday or Sunday will not be cancelled or modified because our customer support will be out of office these days for weekend holiday, please understand!
Items Damaged or Poor Quality
Your satisfaction is our #1 priority. Therefore, you can request a refund for faulty products.
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. We will replace any items damaged or poor-quality at no additional cost. We are not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of DaDu if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you.
In the rare event that a customer is unhappy with the fit of their shoe, DaDu will process a free exchange for you. Refunds will not be issued for sizing disputes, only exchanges are allowed. Free Exchanges will only be allowed once per shoe order.
In order for a free exchange to be processed, you must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested, your name and order number.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by DaDu.
Please do not send your purchase back to us unless we authorise you to do so.
Lost Order – Wrong Address
We will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been sucessfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
US Orders and Orders Shipped With EMS
If an order has not been successfully delivered and it has been more than 45 days since the order was processed the seller may request a refund or have the order resent free-of-charge.
All Other International Orders
If an order has not been successfully delivered and it has been more than 60 days since the order was processed the seller may request a refund or have the order resent free-of-charge.
Delivery Time Disclaimers
The 45 day refund policy may be nullified or extended due to random events such as adverse weather conditions, political unrest, or postal worker labor disputes that may impact various delivery locations.